Last Updated: 10/09/2025
Please read this policy carefully to understand how we handle your data.

  1. 1. Purpose and Scope

    This policy explains how we collect, use, and protect your personal data when you use the Abtal Al-Ghaseel app and its services.

  2. 2. Data We Collect

    We collect the following data as needed:

    • Registration Data: Name, email, phone number, and password.
    • Order Data: Addresses, pickup and delivery times, item details, and special instructions.
    • Usage & Location Data: Approximate location and in-app browsing activity to improve the service.
    • Communication Data: Any messages or calls with customer support.
    • Additional data may be requested when necessary, such as photos for damage verification.

  3. 3. Purposes of Use

    We use your data to operate, enhance, and personalize the service; notify you about updates or relevant offers; process payments; contact you for support; perform analytics; and comply with legal requirements.

  4. 4. Data Sharing with Third Parties

    We may share your data with shipping providers, payment processors, and operational support partners as needed. We may also work with marketing and analytics providers under legal frameworks. Data may be shared with authorities when required. We do not sell your personal data.

  5. 5. Marketing & Messages

    We may use your data to send promotional messages. You may opt out anytime through the app settings or the unsubscribe link when available.

  6. 6. Information Security

    We apply reasonable technical and organizational measures to protect your data from unauthorized access, loss, or alteration.

  7. 7. User Responsibility

    You are responsible for keeping your login details confidential, not sharing them with others, and ensuring your data is accurate and up to date.

  8. 8. Cookies (If Applicable)

    We may use tracking tools or similar technologies to improve performance. You may adjust your device settings, noting that disabling them may affect some features.

  9. 9. Data Retention

    We retain data as long as required to provide the service and meet legal obligations. Afterwards, data is removed or anonymized based on internal policies.

  10. 10. Your Rights

    You may request access, correction, or deletion of your data through the app unless legal obligations prevent deletion.

  11. 11. Children

    Our service is intended for adults. We do not knowingly collect data from children below the legal age.

  12. 12. International Data Transfers

    Most data is processed within Saudi Arabia. If data must be transferred abroad, it will follow applicable regulations.

  13. 13. Changes to This Policy

    We may update this policy at any time. Updated versions will be published in the app, and continued use means you accept the changes.

  14. 14. Contact

    For any privacy inquiries, you may contact our customer support channels listed in the app.